How long is each game and when should we arrive?
You have 60 minutes to solve the room but plan on spending 90 minutes at the facility for the full experience. You need to arrive 15 minutes before your start time for briefing and plan on another 15 minutes afterward for photographs and to gather your belongings. You will be asked to sign a digital waiver upon arriving. A copy of this form is available in the booking section of this website. You can view it before you arrive. If you arrive after the actual room start time, you will not be allowed to enter the room. This is to be fair to those who did arrive on time.
How does the ticketing work?
All rooms are booked on-line and are made through Stripe with their award winning security features. So a Credit Card or Debit Card is required. We do not accept cash at the facility.
Are the tickets refundable?
No. Tickets are non-refundable upon after purchase. You can however, change the date and time of your booking if you contact PQ more than 48 hours in advance of your original booked time.
May I purchase a ticket for someone else?
Yes, Please indicate the number of participants at the start of your booking, then write in the appropriate player’s name in the booking information before checkout. If you fill all open slots for the room with one booking you will receive a 10% discount for a limited time
How Many People Can Fit in a Room?
It varies; some rooms are 6 guests , some are 8 guests and others are 10. The maximum number of guests is listed under the individual room description. In some cases 1 more person could be added. Just call PQ in this case to book the additional person.
Is there an age limit to play?
The minimum age is 10 years old. Anyone 10 to 15 must be accompanied by a parent. Anyone under 18 years old must pre-print the waiver and have a parent or guardian fill it out for them if their parent or legal guardian will not be with them. Paper signed waivers will be collected before anyone under 18 (without a parent) can play.The games and clues are complex and we want the rooms to be challenging so under 10 years old is probably going to be too hard.
Is it Scary?
There is nothing or no one who will jump out at you. The themes for the rooms may be unsuitable for the very young (like saving the world from being obliterated). Parents should look at the room descriptions to make that determination.
Do I need to bring anything with me to play?
There will be items to read- so BRING YOUR GLASSES if you need them to read. Please NO HIGH HEELS as the floors in many of the rooms are not flat and perfectly level. We want you to play safe. Bring your brain and an open mind to be able to solve the rooms. You may want to leave your phones and your handbags in your car. We will collect them in the room and put them in a spot within each room.
Do you offer group discounts?
Please like us on Facebook and check our feed for updates and timed group discounts. We will be honoring different groups every month with a % off discount. Fill a room at 1 booking and get a 10% discount. Rent our Conference/Party Room and receive discounts on the room rental-themed rooms.
Will you support Fund Raising?
You bet, we can set up flexible terms for your fund raising needs. Great for school organizations, churches, sports teams, college clubs. There are many ways we can work with you- Contact us and we will be happy to talk through options with you.
Is this Game good for company’s wanting a different kind of team building event?
EXCELLENT TEAM BUILDING EVENT! We have a conference room that accommodates up to 25 people with auditorium seating. Rent the room by the hour, for the half day or for the full day. Have your meeting and break for your team to play several rooms. You the leader, can watch from our covert SPY Video Room or you can go from room to room or just join in with 1 room to observe the team’s work. See the page on PQ’s Conference Room /Party Packages.
Can I Play the rooms more than once?
Yes, but please remember that the puzzles you have already solved should remain a secret or you will ruin it for everyone else. We will run “Play it Again” days- look up on PQ’s Facebook for scheduled dates. Everyone scheduled for those days will have already played the room and did not get to the end game. You will also get a discount on those days.
What if my friends want the entire room to ourselves?
We can not guarantee you will be by yourselves. You can book the entire room at 1 booking and get a 10% discount. You can always give us a call and we can go through possible options for you.
Do you sell gift cards?
Yes we sell e-Gift Cards through our on-line booking function. Want something to put in a box and wrap? Come in our location in person and we will give you a gift Card. You can purchase gift cards here.
Are we really locked in the room?
No. for safety reasons we will not actually lock you in the room. The door you enter from will always be left unlocked. We are a full immersion escape the room adventure and many rooms have a different end game that might not include unlocking the final door.
Can I bring my Cell Phone into the room?
You can bring it in but you will not be allowed to use it for the hour. You will be asked to put your cell phone in a box with a lid located in each of the rooms. If you don’t want to do that, then you should leave it in your car.
Are there cameras in the room? What if I get stuck?
Yes. We not only have cameras but have intercom systems as well. There are several different ways to get clues if you get stuck. But… there is a limited number of clues you can receive and we will not reveal the entire room if you do not solve to the end game.